Frequently Asked Questions
Timeless pieces, answered queries.
How do you ensure the authenticity of your antique pieces?
Every item in our collection undergoes a rigorous vetting process by our expert curators. We provide a detailed Certificate of Authenticity with each purchase, outlining the origin, estimated era, and craftsmanship of the piece.
Do you offer international shipping for large furniture items?
Yes, we ship worldwide. For large furniture pieces, we utilize specialized white-glove art handlers and international freight partners to ensure your antique arrives safely and securely at your doorstep.
What is your return policy for vintage items?
We offer a 14-day return window for all items. Due to the unique nature of antiques, items must be returned in the exact condition they were received. Please note that return shipping costs for large furniture are the responsibility of the buyer.
How should I care for and maintain my Shibui furniture?
We recommend keeping antique wood away from direct sunlight and heat sources to prevent cracking. Use only high-quality natural waxes and soft microfiber cloths for cleaning. Avoid chemical sprays or abrasive materials.
Can I request a video viewing of a specific piece?
Absolutely. We understand that detail is everything. You can contact our concierge team to schedule a live video call or request high-definition close-up footage of any item in our current inventory.
Are your furniture pieces restored or in original condition?
We believe in preserving the 'wabi-sabi' or natural aging process. Most pieces are kept in their original found condition, though we perform structural stabilization where necessary to ensure the item is functional for modern home use.